2016 Patient Survey Results
Our results reflect that 98% of our patients would recommend us to a friend or family member. We are proud of these results but know we still have some work to do! Click Read More to learn about the areas we are working to improve.
We strive to be the best quality and service provider in this region but will only attain that status when we focus on building and delivering services that are important to our patients and families and focusing on those areas we need to work on and improve. As our recent survey revealed, some of those areas include:
- Educating you on your medications
- Improving billing and insurance assistance
- Improving wait time in the office
Thank you for your participation in our survey. We depend on your feedback to acknowledge and celebrate our strengths and reveal our weaknesses. If you have comments about this Blog, or would like to tell us about your recent expreience at Heritage Medical Associates, please click here to fill out our feedback form.