Heritage Medical Associates has partnered with Sharecare to fulfill your requests for medical records. We are committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
How can a patient make a request?
To request records and radiology images, complete the online form below. You will be required to provide a valid email address and a government-issued ID.
When will my online medical record request be ready?
Your records will be ready in 5-10 business days from the receipt of your electronic request.
How do I check the status of my request?
Go to https://recordstatus.sharecare.com
How do I contact Customer Service?
Live Chat Support is available at https://hds.sharecare.com. You can contact Customer Service at 858-244-1811.
What if I can't use the online form?
To complete a medical records request via paper form, please follow the steps below:
- Download the Medical Records Authorization for Release of Health Information Form.
- Fill out the form on your computer and print the completed document or print the blank document and complete it by hand.
- Submit your form via fax (629-255-4000) or mail (222 22nd Avenue North, Nashville, TN, 37203).