Have a question not answered below? For billing inquiries, new patient questions and more, please visit our contact us page to contact a member of our staff today. We’re always available to help!

 

Telehealth Visits FAQs

What is a Telehealth Visit?

A Telehealth Visit is a face-to-face video conference with your physician. It is a remote alternative to an in-person appointment with your physician.

 

Does my physician offer Telehealth Visits?

Please call your physician’s office to find out if they are currently offering Telehealth Visits.

 

How do I schedule a Telehealth Visit?

Schedule a Telehealth Visit by calling your physician’s office or sending your physician a FollowMyHealth message requesting a Telehealth Visit.

If you have an upcoming appointment, your physician may contact you to ask that you convert your appointment to a Telehealth Visit. Your physician is best positioned to know which appointments can be completed via Telehealth Visit.

 

Why should I use a Telehealth Visit?

A Telehealth Visit is a video conference with your physician via a secure connection. Telehealth Visits are a convenient alternative to some in-person visits that allow you to communicate face-to-face with your physician. 

 

When are Telehealth Visits available?

Telehealth Visits are available during normal business hours, unless otherwise specified by your physician. 

 

Are Telehealth Visits available for new patients?

Some of our physicians are offering Telehealth Visits for new patients. To find out if a physician is offering New Patient Telehealth Visits, please call the physician's office directly. 

 

Is my Telehealth Visit completed by my own physician?

Much like an in-person appointment, your Telehealth Visit will be completed by your own physician.

 

How much does a Telehealth Visit cost?

Telehealth Visits cost the same as in-person office visits. They are billed to insurance and are subject to copayments and deductibles, if applicable.

 

How does a Telehealth Visit work?

If you have an email address:

  • Call your physician’s office or send a FollowMyHealth message to request a Telehealth Visit appointment.
  • Once your appointment is scheduled, you will receive an email from Heritage Medical Associates with instructions on how to register.     
  • Click the green button that says “Click Here to Register for Your Telehealth Visit” and follow the steps to complete your registration.
  • 15 minutes prior to your scheduled appointment time, use your mobile device to open the web address included in your registration email. The link will take you to your provider’s Telehealth Visit page.

If you do not have an email address:

  • Call your physician’s office to schedule a Telehealth Visit.
  • 15 minutes prior to your scheduled appointment time, use the web address provided to you to access your physician’s Telehealth Visit page.

Once you access your physician's Telehealth Visit page:

  • ​On the Telehealth Visit page, enter your first and last name in the name field and click “Check In.”
  • Click the “Enable Camera” button to allow your video call to have camera and microphone access.
  • At this point, you will be directed to a virtual “waiting room.”
  • Please wait for your physician to join the call. Once they have joined, your Telehealth Visit will start automatically.