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FAQ

The Heritage Medical Associates Pediatrics Departments' main goal is to develop a relationship with children, young adults and their families to assist in all pediatric needs from birth through young adulthood. We understand that you will have questions along the way. If you can not find an answer to your question in the list below, please contact our main offices to speak directly with one of our professional staff members or to schedule a consultation.

Q: Do you accept emergency or weekend appointments?

A: We are always available for our patients in the event of an emergency.  We encourage that parents contact the office and inform us of the situation so we can best define a plan of care.  We care for many emergent needs (such as asthma exacerbations, lacerations, etc...) in the office and a phone call can help us to prepare for an emergent visit.

Our Green Hills location is available for weekend visits for both Green Hills and Cool Springs patients on Saturday from 8am-12:30pm and for Sunday from 1pm-3pm. Please call the office beginning at 8 am on Saturday or 12 noon on Sunday in order to schedule an appointment.  Doctors from both offices staff the Green Hills weekend clinic each weekend. If you need to reach someone on the weekend, please contact our Green Hills office (during office hours) or the Doctor on call (after hours).

Q: What type of services do you offer?

A: Our dedicated team of general pediatricians offers preventive and primary care covering a wide range of services, including but not limited to well-baby/well-child visits, sick visits, immunizations and vaccinations, sports physicals, special needs, acute care, diagnostic and treatment services, prenatal consultations and health screenings.

Q: Do you vaccinate all children?

A: We immunize our patients as recommended by the American Academy of Pediatrics.  These guidelines are revised every year and represent the suggested practice of the thought leaders on Pediatric Infectious Diseases.  We are committed to protecting children from preventable diseases.   We feel that families who choose to not immunize their children would be better served by a different Pediatric practice.

Q: What do I do when my child is sick?

A: Please call our Green Hills or Cool Springs offices during regular business hours to schedule a sick visit. We want to understand your child's symptoms and will recommend next steps to best address their illness.  In the event of an emergency, please notify the receptionist that you are calling with an emergent need.  For an urgent after hours concern, please contact your physician on call through the answering service by calling your Peditrician's number.

Q: What if I have a question and the office is closed?

A: We encourage that non-urgent concerns be discussed during the daytime, as the office is open and we can provide prompt care both in person and over the phone. 

In the event of an urgent need after office hours, you may access your physician at home by calling your Pediatrician's number. We will promptly return your call and help define a plan for your child’s problem. If necessary, we will meet you at the office or direct you to the appropriate emergency setting.  If you have not been call back within 15 minutes, there has been an error in our notification.  Please call again.

Q: How often should I schedule wellness and preventive care visits for my child?

A: We recommend regular preventive and wellness visits to monitor and maintain the general health, growth and development of your child.  There are nine preventative care visits during the first two years of life and one visit yearly thereafter.  Due to our continuity model, we may address concerns at sick visits as well, as these represent opportunities to follow up on concerns that were discussed during preventative care visits.

Q: What do I do if I am pregnant?

A: Contact our office to set up a free prenatal consultation. One of our physicians will be happy to meet with you to discuss your needs, show you our medical facility and answer any questions you may have.